Last Updated: 10 October 2026
At SORACENT, we aim to provide a smooth and reliable shopping experience.
This Refund Policy explains when refunds may be issued for purchases made through soracent.com and soracent.in, how refunds are processed, and the expected time for receiving refunded amounts.
This Refund Policy should be read together with our Return & Exchange Policy, Shipping & Delivery Policy, Privacy Policy, and Terms of Service.
Nothing in this Policy is intended to limit any consumer right or remedy that cannot legally be excluded under applicable Indian law.
1. WHEN CAN A REFUND BE ISSUED?
A refund may be issued in circumstances including:
- An order is cancelled before dispatch and the cancellation is accepted.
- SORACENT is unable to fulfil a confirmed prepaid order.
- A refund is approved under our Return & Exchange Policy.
- A replacement is not available for an eligible damaged, defective, incorrect, or missing product and a refund is approved.
- An online payment is successfully debited but the order cannot be processed.
- A refund is otherwise required under applicable law.
Refund eligibility is subject to verification and the applicable policies of SORACENT.
2. REFUNDS FOR RETURNED PRODUCTS
Where a return is approved under our Return & Exchange Policy, the applicable refund will be processed after the returned product has been received and verified, where such inspection is required.
The refund amount may depend on the circumstances of the return and any applicable deductions or charges disclosed under the Return & Exchange Policy.
For details regarding product eligibility, return conditions, and exchange options, please refer to our Return & Exchange Policy.
3. CANCELLATION REFUNDS
Orders may be cancelled before dispatch, subject to our cancellation process.
If a cancellation request is accepted for an order that has already been paid for, the eligible refund will generally be initiated within 7 business days from acceptance of the cancellation.
Once the refund is initiated, the time required for the amount to appear in your account depends on the relevant bank, card issuer, UPI provider, payment gateway, or other payment service provider.
Orders that have already been dispatched may not be eligible for cancellation.
Please refer to our Return & Exchange Policy for applicable post-dispatch situations.
4. REFUNDS FOR FAILED ONLINE PAYMENTS
Sometimes a payment may fail even though the amount has been debited from your bank account, card, UPI account, or other payment method.
In such cases, the payment gateway or banking system may automatically reverse the transaction.
Failed-payment reversals generally depend on the payment gateway and the customer’s bank or financial institution.
If a payment was debited but the amount has not been reversed within the applicable banking/payment-provider timeline, please contact SORACENT with:
- Order number, if available;
- Transaction ID;
- Payment reference number;
- Date and time of payment;
- Amount paid; and
- Screenshot or proof of the payment, where available.
We will reasonably assist you in tracing the transaction.
5. REFUND METHOD
Where possible, refunds for prepaid orders will be processed to the original payment method used for the transaction.
Depending on the payment method, the refund may be credited to:
- Original credit/debit card;
- Original UPI/payment account;
- Original payment method; or
- Another payment method where reasonably necessary and permitted.
SORACENT may request additional information where required to process a refund securely.
6. CASH ON DELIVERY REFUNDS
For eligible Cash on Delivery (“COD”) refunds, SORACENT may request bank account or other payment details from the customer.
Once the refund is approved and the required information has been received, the refund will generally be initiated within 7 business days.
Customers are responsible for providing accurate bank or payment information.
SORACENT will not be responsible for delays resulting from incorrect or incomplete information provided by the customer.
7. REFUND PROCESSING TIME
Once SORACENT approves a refund, we will initiate it within the timeframe specified in this Policy or the applicable order-specific communication.
After initiation, the actual credit time may vary depending on:
- Bank;
- Card issuer;
- UPI provider;
- Payment gateway;
- Payment network; or
- Other financial institution.
SORACENT does not control the processing time of third-party financial institutions after a refund has been initiated.
8. REFUND CONFIRMATION
Where available, SORACENT may provide a refund confirmation, transaction reference, refund ID, or other relevant details after initiating the refund.
Customers should retain these details until the refunded amount appears in their account.
9. PARTIAL REFUNDS
In certain circumstances, only part of an order may qualify for a refund.
For example, where an eligible issue affects only one product in a multi-product order, the refund may be limited to the affected product or applicable amount.
The final refund amount will be communicated to the customer where reasonably applicable.
10. DISCOUNTS, COUPONS AND PROMOTIONAL OFFERS
Where an order was placed using a discount, coupon, promotional code, bundle offer, cashback, free gift, or other promotional benefit, the refund amount may be calculated based on the actual amount paid and the applicable promotional terms.
Refunds do not automatically restore expired promotional codes, discounts, coupons, or promotional benefits unless expressly stated otherwise.
11. SHIPPING AND DELIVERY CHARGES
Where a refund is issued, shipping or delivery charges may or may not be refundable depending on the reason for the refund and the applicable Return & Exchange or Shipping Policy.
Where applicable law requires the refund of such charges, SORACENT will provide the applicable remedy.
Any applicable deduction will be communicated where reasonably possible.
12. REFUND NOT RECEIVED
If your refund has been confirmed or initiated but has not appeared in your account within the expected processing period, please contact us.
Please provide:
- Order number;
- Refund reference number, if available;
- Transaction ID;
- Payment method; and
- Relevant payment confirmation.
We will assist you in checking the refund status with the applicable payment provider.
13. REFUNDS RELATED TO RETURN OR EXCHANGE
The eligibility of a product for return or exchange is governed separately by our Return & Exchange Policy.
A return request does not automatically guarantee a refund.
Where a return is approved and the applicable remedy is determined to be a refund, the refund will be processed in accordance with this Refund Policy.
14. NO AUTOMATIC REFUND FOR CUSTOMER PREFERENCE
A refund is not automatically available simply because a customer:
- Changes their mind;
- Selects a different fragrance;
- Does not prefer the fragrance;
- Finds that the fragrance smells different on their skin;
- Expected different fragrance performance; or
- No longer wants the product.
Such situations are governed by our Return & Exchange Policy, subject to applicable law.
15. FRAUDULENT OR UNAUTHORIZED TRANSACTIONS
If we reasonably suspect fraud, unauthorized payment activity, misuse of a promotion, or other unlawful activity, we may delay or investigate a refund to the extent permitted by applicable law.
Where necessary, we may request additional information to verify the transaction.
16. REFUND FOR UNFULFILLED ORDERS
If SORACENT accepts an order but is subsequently unable to fulfil it due to product unavailability, operational circumstances, or another reason attributable to SORACENT, we may cancel the affected order and issue an applicable refund.
The refund will generally be processed to the original payment method.
17. POLICY FOR COD ORDERS
For Cash on Delivery orders, no refund is applicable merely because the customer has not made an online payment.
Where a COD order qualifies for a refund under the applicable Return & Exchange Policy or another approved circumstance, the refund process described in this Policy will apply.
18. CONTACT US
For refund-related questions or assistance, please contact:
Brand: SORACENT
Website: soracent.com
Website: soracent.in
Email: care@soracent.com
Phone: +91 93168 29522
When contacting us regarding a refund, please include your:
- Order number;
- Name;
- Registered mobile number or email;
- Payment reference/transaction ID, where applicable; and
- Details of your refund request.
19. CHANGES TO THIS REFUND POLICY
SORACENT may update this Refund Policy from time to time.
Any updated version will be published on this page with a revised “Last Updated” date.
We encourage customers to review this Policy periodically.
20. CONSUMER RIGHTS
This Refund Policy describes SORACENT’s normal refund procedures.
Nothing in this Policy is intended to exclude, restrict, or waive any statutory consumer right or remedy that cannot legally be excluded under applicable Indian law.
Where applicable law provides a customer with a right or remedy that differs from this Policy, the applicable law will prevail.
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