PRIVACY POLICY - soracent.com

Last Updated: [Date]

At SORACENT, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how SORACENT (“SORACENT”, “we”, “us”, or “our”) collects, uses, stores, protects, and shares information when you visit or use our websites, including soracent.com and soracent.in (collectively, the “Website”), or purchase our products.

Please read this Privacy Policy carefully. By accessing or using our Website, creating an account, placing an order, or otherwise providing your information to us, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use the Website or provide your personal information to us.

1. WHO WE ARE

The Website is operated by [Legal Business Name], operating under the brand name SORACENT.

Brand: SORACENT
Website: soracent.com
Website: soracent.in
Legal Business Name: [Insert Legal Entity/Proprietor Name]
Business Address: [Insert Full Address]
Email: [Insert Privacy/Support Email]
Phone: [Insert Phone Number]

For privacy-related questions, requests, or complaints, you may contact us using the details provided at the end of this Privacy Policy.

2. INFORMATION WE COLLECT

We collect only the information reasonably necessary to operate our Website, process orders, provide customer support, improve our services, and communicate with you.

Depending on how you interact with SORACENT, we may collect the following categories of information.

2.1 Information You Provide Directly

When you create an account, place an order, contact us, subscribe to communications, participate in promotions, or otherwise interact with us, we may collect information such as:

Full name
Email address
Mobile or telephone number
Billing address
Shipping/delivery address
Account login information
Order and purchase details
Product preferences
Customer-service communications
Reviews, feedback, photographs, or other content you voluntarily submit
Information you provide when participating in surveys, contests, offers, or promotions

Please do not provide sensitive personal information to us unless it is necessary for the particular service or specifically requested.

3. PAYMENT INFORMATION

When you make a purchase through the Website, payment may be processed by third-party payment gateways or payment service providers.

Depending on the payment method used, the payment provider may collect and process information such as card details, bank details, UPI information, or other payment credentials.

Where payment is processed directly by a third-party payment provider, SORACENT generally does not store your complete credit card, debit card, banking, or UPI credentials on its own systems.

Payment information is handled according to the applicable payment provider’s privacy policy and security practices.

We may receive limited payment-related information, such as payment status, transaction reference, payment method, or the last few digits of a payment instrument, where provided to us for order processing, reconciliation, refunds, fraud prevention, or customer support.

4. INFORMATION COLLECTED AUTOMATICALLY

When you visit our Website, certain technical information may be collected automatically.

This may include:

IP address
Browser type and version
Device type
Operating system
Language preference
Approximate location derived from technical information
Date and time of access
Pages viewed
Products viewed
Links clicked
Referring and exit pages
Website interactions
Session information
Device identifiers and similar technical information

We may use this information to operate, secure, analyze, and improve the Website.

5. COOKIES AND SIMILAR TECHNOLOGIES

SORACENT may use cookies, pixels, tags, local storage, and similar technologies to improve your experience and understand how the Website is used.

Cookies may be used for purposes including:

Keeping items in your shopping cart
Maintaining login or session information
Remembering preferences
Understanding Website traffic
Measuring advertising performance
Improving Website functionality
Detecting fraud and security threats
Providing relevant marketing, where permitted
Understanding how visitors interact with our Website

Some cookies may be placed by third-party service providers that provide analytics, advertising, payment, or other Website functionality.

You can control or disable cookies through your browser or device settings. However, disabling certain cookies may affect the functionality of the Website, including shopping-cart, login, checkout, or other features.

6. HOW WE USE YOUR INFORMATION

We may use personal information for purposes including:

Order Processing

Processing and fulfilling your orders
Confirming purchases
Processing payments
Arranging delivery
Providing order updates
Processing cancellations, returns, replacements, and refunds

Customer Support

Responding to questions and requests
Resolving complaints
Providing assistance with orders and products
Communicating with you regarding customer-service matters

Website Operation

Creating and managing accounts
Providing Website functionality
Maintaining shopping-cart and checkout functionality
Personalizing your Website experience
Improving Website performance

Security and Fraud Prevention

Detecting suspicious activity
Preventing fraud and unauthorized transactions
Protecting our Website and systems
Investigating security incidents
Enforcing our Terms of Service

Business and Analytics

Understanding customer preferences
Analyzing Website usage
Improving products and services
Measuring marketing and advertising performance
Conducting internal research and analytics
Developing new products, features, or services

Marketing and Promotions

Where permitted by applicable law and where appropriate consent or another lawful basis is required, we may use your contact information to send:

Product updates
New product announcements
Offers and discounts
Promotional communications
Newsletters
Brand updates
Surveys and feedback requests

You can opt out of promotional communications using the unsubscribe option provided in the communication or by contacting us.

7. TRANSACTIONAL COMMUNICATIONS

Even if you opt out of promotional communications, we may continue to send communications that are necessary to complete or manage your transactions.

These may include:

Order confirmations
Payment confirmations
Shipping notifications
Delivery updates
Refund notifications
Account-related messages
Important service announcements
Customer-support responses
Security-related notifications

These communications are necessary for providing our services and managing your relationship with us.

8. SMS, WHATSAPP AND PHONE COMMUNICATIONS

If you provide your mobile number, we may use it to contact you regarding your orders, deliveries, customer-service requests, account, or other transactional matters.

Where applicable and subject to required permissions, we may also use SMS, WhatsApp, telephone calls, or other communication channels for promotional purposes.

You may opt out of promotional communications where an opt-out mechanism is provided.

However, we may continue to contact you regarding transactions, orders, security matters, or other communications necessary to provide our services.

9. HOW WE SHARE PERSONAL INFORMATION

We do not sell your personal information to third parties for their independent commercial use.

We may share information with selected third parties when reasonably necessary to operate our business and provide our services.

These may include:

Payment Service Providers

Payment providers may process payment-related information to complete transactions, refunds, and payment verification.

Delivery and Logistics Partners

We may share information such as your name, phone number, shipping address, and order details with courier, logistics, and delivery partners to deliver your purchases.

Technology and Hosting Providers

We may use third-party companies that provide:

Website hosting
Cloud storage
E-commerce infrastructure
Database services
Security services
Technical support
Analytics
Customer-support tools

Marketing and Communication Providers

Where applicable, we may use third-party providers for email, SMS, WhatsApp, advertising, and other communications.

Analytics Providers

We may use analytics services to understand Website traffic and customer interactions.

Professional Advisors

We may share information where reasonably necessary with professional advisors such as accountants, auditors, lawyers, insurers, or consultants, subject to appropriate confidentiality obligations.

Government and Legal Authorities

We may disclose information where required or permitted by applicable law, regulation, legal process, court order, governmental request, or where reasonably necessary to protect our rights, property, users, or the public.

10. THIRD-PARTY SERVICE PROVIDERS

Some services used by SORACENT may be operated by independent third-party providers.

These providers may process personal information on our behalf for specific purposes such as payment processing, order fulfilment, delivery, hosting, analytics, customer support, communication, security, or marketing.

We seek to work with service providers that maintain appropriate safeguards for personal information.

Third-party providers may have their own privacy policies governing information they process independently. We encourage you to review the privacy policies of third-party services where appropriate.

11. INTERNATIONAL DATA TRANSFERS

Some of our service providers or technology partners may process or store information outside India.

Where personal information is transferred outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable law and appropriate contractual, technical, or organizational safeguards, where required.

12. DATA SECURITY

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

Security measures may include appropriate access controls, authentication, encryption or secure transmission technologies, monitoring, and other safeguards appropriate to the nature of the information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Accordingly, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

13. ACCOUNT SECURITY

If you create an account on our Website, you are responsible for keeping your login credentials confidential.

You should:

Use a strong password.
Avoid sharing your password with anyone.
Log out when using a shared device.
Notify us if you believe your account has been compromised.

We will not normally ask you to provide your account password through unsolicited communications.

14. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Processing and fulfilling orders;
Providing customer support;
Maintaining business and transaction records;
Processing returns and refunds;
Complying with legal, tax, accounting, and regulatory obligations;
Preventing fraud and misuse;
Resolving disputes; and
Establishing, exercising, or defending legal claims.

When information is no longer required for a legitimate purpose or legal obligation, we may delete, anonymize, or securely dispose of it, subject to applicable law.

15. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have rights relating to your personal information, including rights to:

Request information about the personal data we process about you.
Request correction of inaccurate or incomplete personal information.
Request deletion of personal information where legally applicable.
Withdraw consent where processing is based on consent.
Request information about how your personal information is being processed.
Raise a complaint regarding our handling of your personal information.
Exercise other rights available to you under applicable data-protection law.

Requests may be subject to verification to protect your account and personal information.

Where a request cannot be fulfilled, we may explain the reason to the extent permitted by applicable law.

India’s Digital Personal Data Protection framework provides for rights and obligations concerning digital personal data, with the 2025 Rules establishing additional requirements concerning notices, consent withdrawal, rights, security, and related matters. The commencement of provisions is phased, so our practices may be updated as applicable provisions become effective.

16. WITHDRAWING CONSENT

Where we process your personal information based on your consent, you may withdraw that consent using the available mechanism or by contacting us.

Withdrawal of consent will not affect processing that was lawfully carried out before withdrawal.

Please note that withdrawing consent may affect our ability to provide certain services where the relevant information is necessary for providing those services.

For example, if information is necessary to fulfil an order, withdrawing consent to the processing of that information may prevent us from completing the transaction.

17. MARKETING PREFERENCES

You can choose whether to receive promotional communications from SORACENT.

If you no longer wish to receive marketing emails, you can use the “Unsubscribe” link provided in our promotional emails.

For SMS, WhatsApp, or other promotional communications, you may use the available opt-out mechanism or contact us.

Please note that opting out of marketing communications does not necessarily stop transactional or service-related communications.

18. CHILDREN’S PRIVACY

Our Website is intended for general consumers and is not directed at children.

We do not knowingly seek to collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us in circumstances where such collection is not permitted, please contact us so that we can review and take appropriate action.

19. REVIEWS, FEEDBACK AND CUSTOMER CONTENT

If you submit a product review, testimonial, photograph, comment, or other content to SORACENT, the information you provide may be displayed publicly depending on the feature through which it was submitted.

Please avoid including personal information that you do not want publicly displayed.

We may use submitted reviews, feedback, or other customer content for purposes such as improving our products, Website, customer experience, and marketing, subject to applicable law and the terms applicable to the submission.

20. LINKS TO THIRD-PARTY WEBSITES

Our Website may contain links to third-party websites, applications, social-media platforms, payment services, or other external services.

We are not responsible for the privacy practices, security, or content of third-party websites that we do not control.

When you leave our Website or interact with a third-party service, we recommend reviewing that service’s privacy policy.

21. SOCIAL MEDIA

SORACENT may maintain or operate social-media pages and may provide social-media features or links on our Website.

If you interact with us through a social-media platform, your interaction may also be governed by that platform’s privacy policy and terms.

We are not responsible for the privacy practices of independent social-media platforms.

22. ADVERTISING AND ANALYTICS

We may work with third-party advertising, analytics, and technology providers to understand how visitors interact with our Website and to measure or improve advertising campaigns.

Depending on the services we use and your choices, these providers may collect information such as:

Device information
IP address
Browser information
Website activity
Advertising identifiers
Pages or products viewed
Interaction with advertisements

We may use aggregated or otherwise appropriately processed information to understand Website performance and marketing effectiveness.

Where required by applicable law, we will obtain the necessary permissions or provide applicable choices regarding such technologies.

23. FRAUD PREVENTION AND SECURITY MONITORING

We may process information to detect and prevent:

Fraudulent orders
Payment fraud
Account misuse
Unauthorized access
Suspicious transactions
Abuse of promotions
Cybersecurity threats
Other unlawful or harmful activities

This may include analyzing technical information, transaction patterns, account activity, and other relevant information.

24. BUSINESS TRANSFERS

If SORACENT is involved in a merger, acquisition, restructuring, financing, sale of assets, or other business transaction, personal information may be transferred as part of that transaction where permitted by applicable law.

Any such transfer will be handled in accordance with applicable legal requirements.

25. LEGAL DISCLOSURES

We may disclose personal information where we reasonably believe disclosure is necessary to:

Comply with applicable law or legal process.
Respond to a court order or lawful government request.
Protect the rights, property, or safety of SORACENT.
Protect customers, users, or the public.
Investigate fraud, security incidents, or unlawful activities.
Enforce our Terms of Service or other applicable policies.

26. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in:

Our business practices;
Website features;
Technology;
Service providers;
Applicable laws and regulations; or
Privacy and security practices.

When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy.

Where required by applicable law, we may provide additional notice or obtain consent for material changes.

We encourage you to review this Privacy Policy periodically.

27. HOW TO CONTACT US

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the way SORACENT handles your personal information, please contact us:

Brand: SORACENT
Legal Business Name: [Insert Legal Entity/Proprietor Name]
Website: soracent.com
Website: soracent.in
Business Address: [Insert Full Address]
Privacy/Support Email: [Insert Email Address]
Phone: [Insert Phone Number]

Privacy Request

For privacy-related requests, please include sufficient information to help us identify your account or transaction and understand your request.

We may ask you to verify your identity before processing certain requests.

28. GRIEVANCE REDRESSAL

If you have a complaint or concern regarding the processing or handling of your personal information, you may contact our designated grievance/privacy contact:

Name: [Insert Name]
Designation: [Privacy Contact / Grievance Officer]
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Address]

We will review and address complaints in accordance with applicable law and our internal procedures.

29. YOUR CONSENT

By using the Website, creating an account, placing an order, or voluntarily providing personal information to SORACENT, you acknowledge that you have read this Privacy Policy.

Where applicable law requires consent for a particular processing activity, we will seek consent in the manner required by law.

You may withdraw consent where legally applicable, subject to the limitations described in this Privacy Policy.

30. GOVERNING LAW

This Privacy Policy shall be governed by the applicable laws of India.

Nothing in this Privacy Policy is intended to restrict any rights or protections available to you under applicable data-protection, consumer-protection, or other laws.