TERMS OF SERVICE - soracent.com

Last Updated: 10 October 2026

Welcome to SORACENT.

These Terms of Service (“Terms”, “Terms of Service”, or “Agreement”) govern your access to and use of the SORACENT websites, including soracent.com and soracent.in (collectively, the “Website”), and your purchase of products offered through the Website.

The Website is operated by SORACENT, doing business under the brand name SORACENT (“SORACENT”, “we”, “us”, or “our”).

By accessing, browsing, creating an account, placing an order, or purchasing products through the Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms, along with our Privacy Policy, Shipping Policy, and Return/Refund Policy, where applicable.

If you do not agree with these Terms, please do not use the Website or place an order through it.

1. ABOUT SORACENT

SORACENT is a perfume and fragrance brand offering perfumes and related fragrance products for purchase through its online store.

We reserve the right to modify, suspend, or discontinue any part of the Website, including products, services, features, prices, or availability, at any time without prior notice, subject to applicable law.

2. ELIGIBILITY TO USE THE WEBSITE

By using this Website, you represent that:

You are legally competent to enter into a binding contract under applicable Indian law.
The information you provide to us is accurate, complete, and current.
You will use the Website only for lawful purposes.
You will comply with these Terms and all applicable laws and regulations.

If you are a minor, you may use the Website only with the involvement and supervision of your parent or legal guardian, where permitted by applicable law.

3. ACCOUNT REGISTRATION

Certain features of the Website may require you to create an account.

You are responsible for:

Providing accurate and complete information.
Keeping your login credentials confidential.
Maintaining the security of your account.
Informing us promptly if you believe your account has been accessed without authorization.

You are responsible for activities carried out through your account, except where such responsibility cannot legally be imposed upon you.

SORACENT reserves the right to suspend or terminate an account where we reasonably believe that the account has been used fraudulently, unlawfully, or in violation of these Terms.

4. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, ingredients, fragrance notes, sizes, prices, availability, and other information displayed on the Website are accurate.

However:

Product colours and packaging may appear slightly different depending on your device or screen.
Fragrance perception may vary from person to person.
The longevity, projection, and performance of a fragrance may vary depending on individual skin chemistry, weather, application method, and other factors.
Fragrance notes and descriptions are intended to describe the fragrance experience and should not be treated as a guarantee of how the perfume will smell on every individual.

We reserve the right to correct errors, inaccuracies, or omissions in product information, including after an order has been placed, subject to applicable law.

5. INGREDIENTS AND ALLERGIES

Perfumes and fragrance products may contain ingredients that can cause irritation or allergic reactions in some individuals.

Customers are responsible for reviewing the ingredient information provided with or on the product before use, particularly if they have known sensitivities or allergies.

We recommend:

Performing a suitable patch test before extensive use.
Avoiding application to broken, irritated, or damaged skin.
Avoiding contact with eyes and sensitive areas.
Discontinuing use if irritation or an adverse reaction occurs.
Seeking appropriate medical advice if necessary.

SORACENT products are cosmetic/fragrance products and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

SORACENT shall not be responsible for reactions resulting from an individual’s known or unknown sensitivity to any ingredient, except to the extent liability cannot be excluded under applicable law.

6. PERFUME SAFETY

Perfumes may contain alcohol and other flammable ingredients.

Customers should:

Keep perfumes away from flames, sparks, and excessive heat.
Store products in a cool and dry place.
Keep products away from children and pets.
Avoid spraying directly into the eyes.
Use products only for their intended purpose.

Always follow any safety instructions or warnings provided on the product packaging.

7. PRICES AND TAXES

All prices displayed on the Website are in Indian Rupees (INR) unless otherwise stated.

Applicable taxes, shipping charges, or other charges will be displayed during the checkout process where applicable.

SORACENT reserves the right to change product prices at any time. Any price change will not affect an order that has already been accepted and confirmed, except where permitted or required by applicable law.

In the event of an obvious pricing or technical error, we reserve the right to correct the error and, where appropriate, cancel and refund an affected order.

8. ORDERS AND ORDER ACCEPTANCE

When you place an order through the Website, you are making an offer to purchase the selected products.

After receiving your order, we may send an order acknowledgement or confirmation. Such acknowledgement does not necessarily mean that the order has been finally accepted.

An order may be cancelled or declined where:

The product is unavailable.
There is an error in the product or price information.
We suspect fraudulent or unauthorized activity.
The shipping information is incomplete or incorrect.
We are unable to fulfil the order for operational reasons.
The order violates these Terms or applicable law.

If we cancel an order for which payment has already been received, we will initiate an appropriate refund of the amount paid, subject to applicable payment processing procedures and law.

9. PAYMENT

Payments may be made through the payment methods displayed at checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payment processing may be performed by third-party payment service providers. SORACENT does not ordinarily store complete payment-card details on its own systems unless expressly stated otherwise.

We are not responsible for delays or failures caused solely by a third-party payment service provider, bank, payment network, or other external payment system, subject to applicable law.

10. SHIPPING AND DELIVERY

SORACENT ships orders to locations supported by our delivery partners and shipping policy.

Estimated delivery timelines displayed on the Website are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by:

Incorrect or incomplete address information.
Customer unavailability.
Weather conditions.
Public holidays.
Natural disasters.
Logistics or courier delays.
Regulatory restrictions.
Events beyond our reasonable control.

Customers are responsible for providing an accurate shipping address and contact information.

If an order is returned to us because of an incorrect address, repeated delivery failure, refusal to accept the package, or customer unavailability, additional shipping charges or other consequences may apply where permitted by our applicable shipping/return policy.

11. DELIVERY INSPECTION

Customers should inspect the outer packaging and product upon delivery.

If a package appears visibly damaged, tampered with, leaking, or otherwise compromised, please contact SORACENT customer support as soon as reasonably possible and provide photographs/videos and relevant order information where requested.

Claims relating to damaged, missing, incorrect, or defective products should be submitted within the period specified in our applicable Return/Refund Policy.

12. RETURNS, REFUNDS AND CANCELLATIONS

Returns, replacements, refunds, and order cancellations are governed by our Return & Refund Policy, as displayed on the Website.

Because perfumes are personal-use cosmetic/fragrance products, certain opened, used, sprayed, damaged, or tampered products may not be eligible for return where permitted by applicable law and our published policy.

Nothing in these Terms is intended to remove or restrict any consumer right that cannot legally be excluded.

Where a refund is approved, the refund will generally be processed through the original payment method or another appropriate method permitted by the payment provider and applicable law.

For full details, customers should refer to the SORACENT Return & Refund Policy before placing an order.

13. CANCELLATION OF ORDERS

You may request cancellation of an order by contacting SORACENT through the customer-support channels provided on the Website.

Cancellation requests may not be accepted after an order has been processed, packed, dispatched, or otherwise reached a stage where cancellation is not reasonably possible.

Where cancellation is accepted, any eligible refund will be processed in accordance with our Return & Refund Policy and applicable law.

14. WEBSITE USE

You agree to use the Website only for lawful purposes.

You must not:

Use the Website for fraudulent or unlawful activities.
Attempt to gain unauthorized access to the Website, servers, databases, or systems.
Interfere with the operation or security of the Website.
Introduce viruses, malware, harmful code, or other malicious material.
Use automated systems to scrape, crawl, copy, or extract Website content without our written permission.
Attempt to bypass Website security or access restrictions.
Impersonate SORACENT, its employees, representatives, or other users.
Use the Website to violate the rights of another person or entity.
Use Website content for unauthorized commercial purposes.
Use the Website in a manner that could damage SORACENT’s reputation or operations.

We may restrict or terminate access to the Website where we reasonably believe that these Terms have been violated.

15. INTELLECTUAL PROPERTY RIGHTS

All intellectual property appearing on or forming part of the Website, including but not limited to:

The SORACENT name and brand;
Logos and trademarks;
Product names;
Product photographs;
Website design;
Graphics;
Text;
Videos;
Audio;
Product descriptions;
Layout and visual elements; and
Other Website content

is owned by or licensed to SORACENT or its respective rights holders, unless otherwise stated.

You may access and use Website content solely for personal, non-commercial purposes and in connection with using the Website or purchasing SORACENT products.

You must not reproduce, copy, modify, distribute, publish, sell, transmit, display, create derivative works from, or commercially exploit Website content without prior written permission from SORACENT.

16. SORACENT TRADEMARKS

“SORACENT” and associated logos, names, product names, slogans, designs, and other brand elements may constitute trademarks or other intellectual property of SORACENT or its licensors.

Nothing in these Terms grants you a licence or right to use SORACENT trademarks without prior written permission.

17. CUSTOMER CONTENT AND REVIEWS

If the Website allows customers to submit reviews, photographs, comments, testimonials, feedback, or other content (“Customer Content”), you represent that:

You have the right to submit the content.
The content is accurate to the best of your knowledge.
The content does not violate another person’s rights.
The content does not contain unlawful, abusive, defamatory, obscene, misleading, or fraudulent material.
The content does not contain malicious code or unauthorized advertising.

By submitting Customer Content, you grant SORACENT a non-exclusive, royalty-free, worldwide licence to use, reproduce, display, publish, adapt, and distribute that content for purposes connected with operating, promoting, and improving SORACENT and its products, subject to applicable law.

We reserve the right to remove or decline to publish Customer Content that violates these Terms or applicable law.

18. THIRD-PARTY SERVICES AND LINKS

The Website may contain links to or integrations with third-party websites, payment providers, logistics companies, social-media platforms, analytics providers, or other services.

Third-party services are governed by their own terms and policies.

SORACENT does not control and is not responsible for the content, availability, security, or policies of third-party websites or services, except to the extent required by applicable law.

19. ELECTRONIC COMMUNICATIONS

By using the Website or placing an order, you consent to receiving electronic communications from SORACENT regarding your account, orders, payments, deliveries, customer support, and other transactional matters.

Where permitted by law, you may also receive promotional communications. You may opt out of promotional communications through the available unsubscribe mechanism or by contacting us.

Transactional communications may continue to be sent where reasonably necessary to fulfil your orders or provide services.

20. PRIVACY

Your use of the Website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and process personal information in connection with the Website and our services.

Please review the Privacy Policy before using the Website.

21. PRODUCT AVAILABILITY

Product availability may change without notice.

A product displayed on the Website may become unavailable before an order is accepted or fulfilled.

We do not guarantee that every product shown on the Website will always be available.

22. DISCLAIMER

To the maximum extent permitted by applicable law, the Website and its content are provided on an “as available” basis.

We make reasonable efforts to maintain accurate and reliable Website information, but we do not warrant that:

The Website will always be available or uninterrupted.
The Website will be completely error-free.
All information will always be current or complete.
The Website will be free from viruses or other harmful components.

Nothing in these Terms excludes or limits any warranty, consumer right, or legal protection that cannot lawfully be excluded or limited under applicable law.

23. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, SORACENT and its directors, employees, representatives, service providers, and affiliates shall not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the Website or products.

However, nothing in these Terms shall exclude or limit liability that cannot legally be excluded or limited under applicable Indian law, including applicable consumer protection rights.

To the extent permitted by law, any liability of SORACENT relating to a particular purchase shall be limited to the amount actually paid by the customer for the affected product or order, except where a different limitation is prohibited by applicable law.

24. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless SORACENT, its owners, directors, employees, representatives, affiliates, and service providers from claims, losses, liabilities, damages, costs, and reasonable expenses arising from:

Your violation of these Terms;
Your unlawful use of the Website;
Your misuse of our products;
Your infringement of another person’s intellectual property or other rights; or
Your fraudulent or unauthorized activities.

This clause shall not apply to the extent that the relevant claim or loss results from SORACENT’s own unlawful conduct or liability that cannot legally be excluded.

25. FORCE MAJEURE

SORACENT shall not be responsible for delays or failure to perform obligations caused by circumstances beyond its reasonable control, including natural disasters, floods, fires, epidemics, pandemics, war, terrorism, strikes, government restrictions, transportation disruptions, internet or telecommunications failures, supply-chain disruptions, or other events beyond our reasonable control.

Where reasonably possible, we will take appropriate steps to minimize the impact of such events.

26. CHANGES TO THESE TERMS

SORACENT may update or modify these Terms from time to time.

The updated version will be posted on the Website with a revised “Last Updated” date.

Your continued use of the Website after the updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

27. SEVERABILITY

If any provision of these Terms is determined to be invalid, illegal, or unenforceable by a competent authority, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable, where legally possible.

The remaining provisions shall continue in full force and effect.

28. WAIVER

Failure by SORACENT to enforce any provision of these Terms shall not constitute a waiver of its right to enforce that provision or any other provision in the future.

29. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies expressly incorporated into these Terms, constitute the agreement governing your use of the Website and purchase of products from SORACENT, subject to applicable law.

30. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of India, without regard to conflict-of-law principles.

Nothing in these Terms limits any statutory consumer rights or remedies available to customers under applicable Indian law.

31. DISPUTE RESOLUTION

If you have a concern regarding an order, product, payment, delivery, return, refund, or other matter, we encourage you to first contact SORACENT so that we can attempt to resolve the issue amicably.

You may contact us using the details provided below.

If a dispute cannot be resolved amicably, it may be dealt with by the competent courts or consumer dispute-resolution authorities having jurisdiction under applicable Indian law.

32. ACKNOWLEDGEMENT

By accessing soracent.com, soracent.in, creating an account, or placing an order through the Website, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them, subject to your rights under applicable law.