Last Updated: [Date]
At SORACENT, we work to ensure that your perfume order is carefully packed and delivered to you safely and on time.
This Shipping & Delivery Policy explains how orders placed through soracent.com and soracent.in are processed, dispatched, shipped, and delivered.
1. SHIPPING AVAILABILITY
SORACENT currently ships orders to addresses within India.
Delivery availability may depend on the serviceability of the customer’s PIN code and the availability of our logistics partners.
If your location is not serviceable, we will inform you as soon as reasonably possible.
2. SHIPPING CHARGES
Shipping charges are calculated based on the order value and payment method selected at checkout.
Prepaid Orders
- Orders above ₹599: Free shipping.
- Orders below ₹599: ₹100 shipping charge.
Prepaid orders are orders paid online through available payment methods such as UPI, credit card, debit card, net banking, or other supported online payment methods.
Cash on Delivery (COD) Orders
A ₹100 shipping charge applies to all Cash on Delivery (COD) orders, regardless of the order value.
The applicable shipping charge will be displayed at checkout before you confirm your order.
Shipping Charge Summary
| Order / Payment Type | Shipping Charge |
|---|---|
| Prepaid order above ₹599 | Free |
| Prepaid order below ₹599 | ₹100 |
| Cash on Delivery (COD) | ₹100 |
SORACENT reserves the right to offer special shipping promotions from time to time. Any promotional shipping offer will be subject to the terms displayed during the applicable promotion.
All applicable shipping charges will be clearly displayed before payment or order confirmation.
3. ORDER PROCESSING
After an order is successfully placed and payment is confirmed, we begin processing the order.
Orders are generally processed and prepared for dispatch within 1–2 business days.
Order processing may take longer during:
- Sales and promotional periods;
- Festivals and public holidays;
- High-demand periods;
- Unexpected operational circumstances; or
- Situations beyond our reasonable control.
Orders are not normally dispatched on Sundays or public holidays unless specifically communicated otherwise.
4. DISPATCH
Once your order has been packed and handed over to our logistics partner, it will be considered dispatched.
After dispatch, you may receive:
- Shipping confirmation;
- Courier or logistics partner details;
- Tracking number or tracking link; and/or
- Estimated delivery information.
Tracking information may take some time to become active after the package has been handed over to the courier.
5. ESTIMATED DELIVERY TIME
For most serviceable locations in India, delivery generally takes approximately:
3–7 business days after dispatch.
Delivery times may vary depending on:
- Delivery location;
- PIN code;
- Courier availability;
- Weather conditions;
- Public holidays;
- Transportation conditions;
- High order volumes;
- Remote or difficult-to-service locations; and
- Other circumstances beyond our reasonable control.
The delivery timeline shown at checkout or communicated with your order may differ from the general estimate above.
The estimated delivery date is not a guaranteed delivery date.
6. TRACKING YOUR ORDER
Once your order has been dispatched, we may provide tracking details through the email address, mobile number, SMS, WhatsApp, or other contact details provided during checkout.
You can use the tracking information to check the current status of your shipment.
Sometimes tracking information may take several hours to update after dispatch.
7. DELIVERY ATTEMPTS
Our logistics partner may make one or more delivery attempts at the address provided by you.
Please ensure that:
- The delivery address is complete and accurate;
- Your PIN code is correct;
- Your registered phone number is reachable;
- Someone is available to receive the package; and
- Any delivery instructions are clearly provided where applicable.
SORACENT is not responsible for delays caused by incorrect or incomplete address information provided by the customer.
8. CUSTOMER UNAVAILABLE AT DELIVERY
If you are unavailable when the courier attempts delivery, the courier partner may make another delivery attempt or contact you using the phone number provided with your order.
You may arrange for a family member, colleague, neighbour, or another authorized person to receive the package on your behalf, where permitted by the courier partner.
Once the package has been delivered to the address provided by the customer and accepted by an authorized recipient, SORACENT will generally consider the order delivered.
9. INCORRECT OR INCOMPLETE ADDRESS
Customers are responsible for providing accurate delivery information at the time of placing an order.
Please carefully check:
- Full name;
- House/building number;
- Street/locality;
- City;
- State;
- PIN code; and
- Contact number.
If an incorrect or incomplete address is provided, delivery may be delayed or the package may be returned to our facility.
Additional shipping charges may apply if the order needs to be re-dispatched due to an incorrect or incomplete address provided by the customer.
10. CHANGING THE DELIVERY ADDRESS
If you need to change your delivery address, please contact SORACENT customer support as soon as possible after placing the order.
We will try to accommodate the request if the order has not yet been dispatched.
Once the order has been handed over to the courier, we may not be able to change the delivery address.
Any address change is subject to courier serviceability and operational feasibility.
11. DELAYED DELIVERY
While we make reasonable efforts to deliver orders within the estimated timeframe, delays may occasionally occur.
Possible reasons include:
- Courier delays;
- Weather conditions;
- Natural events;
- Transportation disruptions;
- Public holidays;
- Incorrect address information;
- Customer unavailability;
- Remote-location delivery;
- High shipment volumes;
- Operational issues; or
- Other circumstances beyond our reasonable control.
If your order is significantly delayed beyond the expected delivery period, please contact our customer support team so that we can assist you and, where appropriate, raise an inquiry with our logistics partner.
12. ORDER NOT RECEIVED / MARKED DELIVERED
If your order status shows “Delivered” but you have not received the package, please contact us as soon as possible.
We may need to verify the delivery with our logistics partner.
Please provide:
- Order number;
- Name;
- Registered mobile number;
- Delivery address; and
- Any relevant delivery information.
We may request additional information to investigate the shipment.
13. DAMAGED OR TAMPERED PACKAGE
Please inspect the outer package when it is delivered.
If the package appears:
- Severely damaged;
- Opened;
- Tampered with;
- Wet;
- Leaking; or
- Otherwise compromised,
you should, where reasonably possible, refuse delivery and immediately contact SORACENT.
If you accept the package, please take clear photographs of the outer packaging before opening it and record a continuous unboxing video.
For damaged, leaking, broken, missing, or incorrect products, please refer to our Return & Exchange Policy.
14. MISSING ITEMS
If an item appears to be missing from your order, please contact us within 48 hours of delivery.
Please provide:
- Order number;
- Photographs of the package;
- Shipping label;
- All products received; and
- Unboxing video, if available.
Our team will review the information and investigate the matter with our logistics partner where appropriate.
15. DELIVERY TO REMOTE LOCATIONS
Orders to remote, rural, difficult-to-access, or special-service areas may require additional delivery time.
Courier serviceability and delivery timelines may vary based on the PIN code.
Any additional delivery restrictions or charges, where applicable, will be communicated to the customer.
16. FAILED DELIVERY / RETURN TO ORIGIN
An order may be returned to our facility by the courier partner if:
- The address is incorrect or incomplete;
- The PIN code is incorrect;
- The recipient is unavailable after repeated delivery attempts;
- The recipient refuses delivery;
- The phone number is incorrect or unreachable;
- The location is not serviceable; or
- Other delivery conditions prevent successful delivery.
If a shipment is returned to origin due to circumstances attributable to the customer, re-shipping may be subject to applicable shipping charges.
Any refund, if applicable, will be handled according to our Refund Policy.
17. SHIPPING DURING SALES AND FESTIVE PERIODS
During major sales, promotional campaigns, festivals, holidays, or periods of unusually high demand, order processing and delivery may take longer than normal.
We appreciate your patience during such periods.
Where a significant delay is known, we will make reasonable efforts to communicate relevant information to customers.
18. DELIVERY PARTNERS
SORACENT may use third-party courier and logistics service providers to deliver orders.
The courier partner may vary depending on:
- Delivery location;
- PIN code;
- Service availability;
- Shipment characteristics; and
- Operational requirements.
Once a shipment is handed over to the logistics partner, certain aspects of delivery are managed by that partner.
SORACENT will provide reasonable assistance in addressing delivery-related concerns.
19. DELIVERY CONFIRMATION
Delivery may be confirmed by the logistics partner through methods such as:
- Delivery scan;
- OTP verification;
- Recipient confirmation;
- Signature;
- Electronic proof of delivery; or
- Other delivery confirmation methods used by the courier.
Delivery procedures may vary depending on the logistics partner and location.
20. SHIPPING AND RETURN/EXCHANGE
Shipping and delivery matters are governed by this Shipping & Delivery Policy.
If you receive a damaged, defective, leaking, broken, missing, or incorrect product, the applicable remedy will be handled under our Return & Exchange Policy.
If a monetary refund is approved, it will be processed according to our Refund Policy.
21. SHIPPING LIABILITY
SORACENT takes reasonable care in preparing and packaging orders for shipment.
However, once an order has been handed over to the logistics partner, certain delivery events may be outside our direct control.
We will reasonably assist customers in addressing delivery issues and may coordinate with the logistics partner where an investigation is required.
Nothing in this Policy limits any rights or remedies available to customers under applicable law.
22. CONTACT US
For questions regarding shipping or delivery, please contact:
Brand: SORACENT
Website: soracent.com
Website: soracent.in
Email: [Insert Customer Support Email]
Phone: [Insert Customer Support Number]
When contacting us regarding an order, please provide your order number so that we can assist you more quickly.
23. POLICY UPDATES
SORACENT may update this Shipping & Delivery Policy from time to time.
Any revised version will be published on this page with an updated “Last Updated” date.
Customers are encouraged to review this Policy periodically.
24. CUSTOMER RESPONSIBILITY
By placing an order with SORACENT, you are responsible for providing accurate and complete delivery information and ensuring that the order can reasonably be received at the provided address.
We encourage you to carefully review your address and contact information before completing your purchase.
© [Year] SORACENT. All Rights Reserved.